FAQ: What is the best way to report problems?
What is the best way to report problems?
If you have a problem, download the latest executable. A list
of the bug fixes are available here.
If you need to send a case then the following is what
should be sent to your local support office:
1) A geometry only Harpoon file. This is not a file
that has been created after a few meshes have been done.
It is very important to send a Harpoon file which has
not had any mesh creation in it.
2) If 1) cannot be done, then the raw input
data with a config file. Preferences may also be required.
key benefits | features | technical spec | book a demo