FAQ: What is the best way to report problems?

Question

What is the best way to report problems?

Answer

If you have a problem, download the latest executable. A list of the bug fixes are available here. If you need to send a case then the following is what should be sent to your local support office:

1) A geometry only Harpoon file. This is not a file that has been created after a few meshes have been done. It is very important to send a Harpoon file which has not had any mesh creation in it.

2) If 1) cannot be done, then  the raw input data with a config file. Preferences may also be required.

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